Training Compliance Manager and System Administrator

Qualifications

• Education & Experience
• Associate's Degree in Human Services, Education, Psychology, or a related field required; equivalent combination of education and relevant experience may be considered.
• Minimum of two (2) years of experience working with individuals with developmental disabilities required.
• Prior experience delivering training or facilitating groups strongly preferred.
• Certifications (required or must be obtained within a defined probationary period)
• Certified or eligible to become certified as a SCIP Instructor (or equivalent crisis-prevention/intervention instructor certification).
• Certified or eligible to become certified as a CPR/AED/First Aid Instructor (American Heart Association or American Red Cross).
• Valid NYS driver's license may be required depending on site travel needs.
• Knowledge, Skills, and Abilities
• Working knowledge of OPWDD regulations, Medicaid Service Coordination, and Office for People With Developmental Disabilities training standards.
• Strong public speaking, facilitation, and classroom management skills, with the ability to engage adult learners with varied learning styles.
• Excellent organizational skills with the ability to manage multiple training schedules, sites, and deadlines simultaneously.
• Proficiency with MS Office 365 Suite and comfort learning and administering Learning Management Systems (Paycom LMS).
• Strong written and verbal communication skills.
• Demonstrated ability to work both independently and collaboratively as part of a multidisciplinary team.
• Patience, empathy, and a genuine commitment to the mission of supporting individuals with developmental disabilities.
• Physical Demands and Travel Requirements
• Constantly required to exchange accurate information verbally and in writing.
• Constantly operates a computer, projector, and other office/training equipment.
• Frequently required to stand and move about while facilitating training sessions.
• Frequently required to demonstrate and physically perform CPR and SCIP techniques, including kneeling, bending, and floor-based maneuvers.
• Must be able to lift or move up to 25 pounds (training equipment, manikins, materials).
• Regularly travels to multiple agency and residential sites across the five boroughs/service area to deliver training.
• Work Environment and Schedule
• Professional office environment with a balance of independent work and cross-functional collaboration, combined with frequent onsite delivery in residential and program settings.
• Active work environment that may include standing, walking, and travel between multiple sites within the same day.
• Regular contact with individuals receiving Heartshare services and the direct support professionals who serve them.
• Schedule may require occasional evening or weekend sessions to accommodate staff shift coverage and training compliance deadlines.
• Dynamic human services environment serving diverse populations with a strong focus on compassion, flexibility, and responsiveness.
• Trauma-informed and client-centered workplace requiring adaptability, professionalism, and teamwork.
• Benefits
• At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:
• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
• HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected] .
• About Heartshare
• Who WE ARE:
• For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
• To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook
• HeartShare Human Services of New York | Homepage
• HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.