Trainee Solutions Engineer

OVERVIEW

RESPONSIBILITES

• Work with Service Desk Analysts and Solutions Engineers to resolve Trial Interactive system Service Desk tickets
• Handle escalations from Level 1 Service Desk Support
• Assist with data migration with pre-defined utilities and processes
• Work on Post Deployment Testing after a new version deployment for applications
• Assist Solutions Engineers in building large-scale, high-availability systems for Enterprise Life Sciences clients
• Create custom eLearning videos internally and for clients – on the eTMF and SSU modules
• Document and test new software applications
• Research, investigate and fix a wide range of technical issues such as Web services, etc.
• Collaborate with senior leaders
• Approach and analyze problems
• Proactively learning about new technologies
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor.

REQUIRED SKILLS

• Excellent verbal and written communication
• Excellent problem-solving and analytical skills
• General knowledge of web application development, Service Oriented Architecture (SOA), and how web services work
• Moderate knowledge of how to troubleshoot application issues in a multi-tiered system
• Detail-oriented with strong problem-solving skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Strong work ethic
• Strong collaboration and relationship-building skills with both clients and co-workers
• Demonstrated ability to work independently and within a team
• Proactive problem-solving mindset and a commitment to high-quality service delivery.

REQUIRED EXPERIENCE & QUALIFICATION

• Minimum Bachelor’s Degree or its equivalent in Computer Science or related field
• General knowledge and coursework experience (practical knowledge and skills gained through academic courses) in web services
• Proficiency in managing both Windows Server and Linux environments
• Strong scripting ability using PowerShell, Bash, or Python
• Thorough understanding of MSSQL, MySQL, XML, and C#