Trainee
Role Overview
The role requires fluent spoken and written English at a minimum CEFR B1 level.
The trainee will use basic troubleshooting skills to identify and resolve technology problems by following basic steps and available instructions.
Key Skills for This Role
Full Job Posting
Job Description
The role requires fluent spoken and written English at a minimum CEFR B1 level.
The trainee will use basic troubleshooting skills to identify and resolve technology problems by following basic steps and available instructions.
Required Capabilities
- Communicate clearly, spontaneously, and productively with customers by phone.
- Write detailed and grammatically correct support emails and chat responses.
- Explain complex technical issues to non-technical users in an understandable manner.
Required Skills
- Customer success management, client management, communication skills, customer support, and written and verbal communication.
Responsibilities
- Provide customer support through phone conversations, support emails, and chat responses.
- Identify and resolve basic technical problems by following established steps and available instructions.
- Explain complex technical issues to non-technical users in an understandable manner.
- Manage customer or client interactions using clear written and verbal communication.
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