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Trainee, Global IT Technical Support
Konecranes
Pune, IND
Full Time, Internship, Contract
Entry · 0+ years experience
Hybrid
Discovered 1 months ago
SCCMWindowsiOSAndroid
Key Skills for This Role
SCCMWindowsiOSAndroid
Full Job Posting
Key Responsibilities
- IT Request Management: Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
- Incident Assessment & Escalation: Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
- Process & Policy Compliance: Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
- Project Support: Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
- Problem Identification: Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
- User Acceptance Testing (UAT): Provide support during UAT phases to ensure smooth testing and feedback collection.
- ISO Standards Awareness: Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.
Qualifications & Experience required to succeed in this role
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field .
- Professional Experience: 0–1 years of experience in a Windows environment.
Key Skills and Competencies
- Good understanding of operating systems, networks, and applications
- Familiarity with mobile OS (iOS, Android, Windows)
- Knowledge of SCCM is an advantage
- Customer service–oriented mindset
- Strong communication and presentation skills
- Willingness to learn, collaborate, and share knowledge
- Basic understanding of ITIL practices preferred
- Ability to coordinate with cross-functional teams
- Flexibility to work in a 24x7 shift environment
- Exposure to automation tools
- Knowledge of the software development lifecycle
- Experience in developing or supporting scalable AI tools is a plus
- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field .
- Professional Experience: 0–1 years of experience in a Windows environment.
What We Offer
- Insight into IT service delivery and training on the latest technologies.
- As we trust in Winning Together, we offer continuous learning and development which means that you will also get equal opportunities for self-development as a leader.
- Driving for better we offer a flexible & inclusive work environment where you can be yourself and enjoy Work-Life balance.
- We believe Doing the right thing by offering Competitive Salary.
- At Konecranes you will be working with leading crane building company with leading technology.
- Want to learn more about Konecranes and what your future colleagues have to say?
- Interested?
- Do you have what it takes, and do you see yourself joining our community and taking a key role in our Trainee Global IT Technical Support? If yes, please submit your application with CV as soon as possible, latest by 09.10.2026 via Apply link below.
- Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
About Konecranes
Machinery Manufacturing16500 employeesFounded 1994
Global leader in material handling solutions and lifting equipment.
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