Train Driver - Passenger Service
Skills
About This Role
Position Overview
- Train Driver is responsible for the safe, reliable and efficient movement of trains on the Etihad Rail network.
- The Train driver is in charge of, and responsible for, driving the locomotives, as well as the mechanical operation of the train, train speed and all train handling.
- The Train Driver may be called upon to inspect trains, report defects, carry out repairs, refuel locomotives and shunt rolling stock both within Depots and in set-off tracks along the line.
- Roles and Responsibility
- Provide a safe, reliable, word class, customer focused train services.
- Deliver high levels of service performance in the promotion of safe working conditions and practices so as to ensure a safe working environment for all passengers, employees and Contractors operating on Etihad Rail network.
- Ensure the safe, reliable and punctual movements of trains, in normal, degraded and emergency circumstances are performed to requirements of the Etihad Rail Safety Management System.
- Identify and record all irregularities including equipment faults and failures and implement actions to address.
- Provide real-time information updates to the Senior Train Driver Team Leader and Operations Manager on performance and safety related matters.
- When dealing with customers, ensure that matters are handled tactfully and sensitivity as appropriate and strictly follow the guidelines, work instruction, procedure of the organization.
- Response to degraded and emergency situation that affect train operations and ensure passengers’ safety and security.
- Maintain current train driver competence.
- Carry out shunting and train preparation duties as required to deliver the maintenance and service plan.
- Prior to commencing their shift, Train Drivers must undergo safety-critical testing and receive approval.
- Communicate effectively with passengers in the event of service disruptions, providing them with necessary information and updates.
- Train Drivers are expected to prioritize customer service, ensuring a customer-centric mindset and actively caring for passengers' needs and comfort.
- Desirable qualifications, skills and experience
Academic Qualifications
- Possess a valid Train Driver's license and a proven track record of successful train driving.
- Bachelor’s degree or High School certificate
Professional Qualifications
- Knowledge of railway operations standard.
- Preferred of European Train Control System (ETCS)
- Preferred of competence management systems.
- Knowledge on the safety communications.
Experience
- 5 years of experience
- Good planning skills
- Basic mechanical knowledge
- Experience in driving the train, trams or locomotives.
- Pre-requisite conditions:
- Good Medical Fitness.
- Able to successfully complete Psychometric Evaluation.
Other Skills
- English as first language or advanced level of written and verbal skill.
- Automatic vehicle UAE driving license or ability to achieve competence.
- Analytical skills for problem solving.
- IT literate.
- Current competency in passenger train driving.
- Knowledge of competence management systems.
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