Traffic Supervisor

About This Role

Traffic Supervisor

Impact a better future

Closing Date: 21 May 2026

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

+impact:

+impact, Serco’s advisory business, specialises in operational transformation and advisory services for government, critical national infrastructure, and regulated business.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world.

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

Your Opportunity

We are looking for a Traffic Supervisor who will work closely with Operators as part of the Traffic Management Team under the direction of the Traffic Manager. The Supervisor plays a key role in ensuring the smooth operation of the Traffic Management Desk and Smart Mobility Platform, supporting daily traffic operations, planned events, and major incident management.

The role requires fitting within a shift rota, with flexibility to work outside normal hours when required. The Supervisor will keep fully informed of all planned events, support such events as needed, and ensure all team members are well briefed on daily operations and upcoming activities.

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills.

This role is part of the Operations team and will be based in Riyadh, KSA

The Hiring for this role is subject to contract Award.

Key Accountabilities

Management* Training new personnel

• Delivering refresher/update training to personnel as required
• Ensure that training records are maintained
• Maintaining User Profiles and privileges etc.
• Maintaining Access Control in collaboration with IT Services

Operations* Traffic Management Desk function and Smart Mobility Platform set up

• Developing and maintaining KSP Traffic Management processes and procedures
• Compiling routine and ad hoc reports (including extracting data where required)
• Developing and actioning Use Cases and Response Plans; providing recommendations to update the same as required
• Establishing communication processes with internal and external stakeholders
• Manage Shift Reporting and the dissemination to agreed parties.

Specific Requirements

• Minimum of 5 years of relevant work experience, with evidence of professional development
• Bachelor’s degree in a STEM subject
• Resource (personnel) management experience
• Experience within a Control Centre/Control Room with a transport authority, security service, emergency service (or similar)
• Proficiency in Microsoft Office applications and commonly used applications
• High standard of the English Language (verbal and written) and excellent communication skills

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.