Traffic Assistant (Car Rental)

Role Overview:

The Traffic Assistant supports the day-to-day management of traffic file operations, including handling fines, black points, and related documentation. The role ensures smooth processing of transactions, timely coordination with internal teams and authorities, and minimizes operational disruptions across spot and lease activities.

Key Responsibilities:

• Assist in managing traffic file activities for both spot and lease operations

• Monitor and follow up on black points, ensuring timely clearance through UAE Pass and relevant systems

• Coordinate with internal users and external authorities (RTA, Police, Municipality) for traffic-related matters

• Support in identifying and resolving traffic file blocks to avoid delays in transactions

• Share traffic fine details and descriptions with users to facilitate timely payments

• Assist in handling and tracking traffic fine disputes, ensuring proper documentation and follow-up

• Prepare and issue No Objection Certificates (NOCs) for relevant authorities

• Prepare transfer letters for vehicle sales, total loss, and buy-back cases

• Complete required forms and documentation for government-related transactions

• Assist in issuing insurance policies for new vehicle registrations via online portals

• Arrange Oman travel documentation, including NOCs and Orange Cards, and coordinate with Accounts for related charges

• Communicate with branches/counters regarding blocked fines and required actions

• Follow up on fine refunds with government authorities

• Maintain accurate records and proper filing of all traffic-related documents