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Trader Voice Infrastructure Engineer

JPMorgan Chase
London, GBR
Full-time
Mid · 5+ years experience
Onsite
Discovered 3 days ago
SQL

Full Job Posting

Job responsibilities

  • Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
  • Management and monitoring of the Trading Voice infrastructure.
  • Perform ready for business checks.
  • L3 Engineering and Troubleshooting any Trading Voice related issues.
  • Certify new Software releases and assess new features.
  • Adhere to Internal Controls and procedures.
  • Ensure deadlines and SLA are met.
  • Be part of the change process around production activities and review Vendor Provided SoWs.
  • Liaise with external partners and vendors for support and change management.
  • Ensuring appropriate escalation to management as soon as an issue is escalated.

Required qualifications, capabilities, and skills

  • 5+ Years’ experience in Trader Voice Engineering
  • Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 ...etc.)
  • Deep SIP protocol and VoIP Telephony expertise
  • Experience with running software in a VDI environment
  • Experience with running VMs on ESXi and KVM environment
  • Experience with database technologies (MySQL, MS SQL), administration and query search operations.
  • Understanding of CISCO telephony, MS Teams, Skype for Business applications.
  • Understanding of Private wires and Hoot Networks
  • Understanding of Voice Recording NTR, NTRX, Compass systems

Preferred qualifications, capabilities, and skills

  • Detailed-oriented and organized.
  • Ability to work independently and as a part of a cross-functional global team.
  • Professional experience, documenting, planning, and managing platforms through their life cycle.
  • Strong problem-solving skills.
  • Desire to learn and adapt to new technology skillsets.
  • Strong customer-service and interpersonal skills.
  • Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
  • Experience of working in a financial institution in technology

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