Trade Operations Analyst II

Role overview

What you'll do

• Execute daily operational activities to established quality and productivity expectations.
• Review, validate, and reconcile data for accuracy and completeness; investigate discrepancies and recommend resolutions.
• Work with internal teams and external partners to resolve operational issues.
• Maintain process documentation, trackers, and records; provide status updates in customer and internal meetings.
• Perform quality reviews and support continuous improvement.
• Assist with customer onboarding, new process implementation, and system enhancements.
• Identify workflow improvements to reduce manual work and increase efficiency.
• Develop knowledge across functions and provide cross-team support as needs evolve.

Qualifications

• 1 to 3 years of experience in operations, business analysis, customer support, finance, healthcare, supply chain, or a related field.
• Bachelor's degree or equivalent work experience is preferred.
• Strong analytical and problem-solving skills, attention to detail, and ability to learn systems and processes quickly.
• Strong organization, time management, written and verbal communication, and ability to manage multiple priorities.
• Able to work independently and collaborate across teams; demonstrates accountability, curiosity, adaptability, and continuous improvement.

Tools

• Proficiency in Microsoft Excel, including formulas, lookups, sorting, and filtering.
• Pivot tables are a plus.

Benefits

• The posting lists medical and non-medical benefits, flexible paid time off, a 401(k) plan with company match, and learning and development courses.

About IntegriChain