Trade and Compliance Manager

Responsibilities

Shipment Coordination: Carry out day -to- day import and export shipments from and to the Local Distribution Center (LDC), ensuring smooth flow of goods to and from the central warehouse . Coordinate air freight bookings , delivery schedules , and customs clearance activities with freight forwarders .

Customs & Documentation: Prepare, verify , and reconcile shipping documents, invoices , and clearance instructions to ensure accuracy and compliance with customs regulations . Liaise with customs brokers and authorities to facilitate timely clearance of goods .

Stakeholder Communication: Maintain proactive communication with freight partners , internal teams , and external stakeholders to avoid delays and resolve issues. Provide regular updates on shipment status and escalate concerns when necessary .

Operational Support: Assist the Import Export Manager in executing logistics plans and maintaining service levels . Track logistics partner performance against SLAs and support the monitoring of key performance indicators (KPIs).

Compliance: Ensure all logistics activities are carried out in accordance with customs regulations , freezone requirements ( Dubai South FZ ) , and internal company policies . Coordinate with Finance for timely duty top-ups and VAT / costing sheet submissions for UAE.

Troubleshooting & Issue Resolution Respond to delivery problems , damaged goods , and scheduling conflicts . Collaborate with relevant teams to resolve shipment-related issues and minimize operational disruptions.

Warehouse & Physical Movement Coordination Work closely with the local warehouse team to align physical stock movements with shipment schedules. Coordinate stakeholder requirements at the LDC level to ensure accurate and timely handling of goods.

Measures of success

• Timely and accurate execution of import/export shipments.
• Zero discrepancies in shipping documentation and customs clearance.
• Accurate reconciliation of inventory across systems and physical stock.
• Compliance with UAE customs, freezone , VAT, and duty regulations .
• Positive feedback from internal stakeholders and freight partners .
• Minimal delays or disruptions in logistics flows.
• Effective communication and issue resolution with external partners .

experience

• Bachelor’s degree in Logistics , Supply Chain, or related field .
• 6 years of experience in import/export logistics or freight operations.
• Strong knowledge of air freight , customs procedures , and shipping documentation.
• Experience with duty paid / unpaid stock and freezone operations is preferred .
• Proficiency in logistics systems (e.g., ERP, WMS) is a plus.
• Excellent organizational and communication skills .
• Ability to work under pressure and manage multiple priorities .