Track Manager (Support & Operations) (AU)

Job Summary

Key Responsibilities

• Mobility Lead
• Position Overview: We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce. Key Responsibilities: MDM Platform Management • Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE. • Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards. • Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management. Security & Compliance • Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention. • Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks. • Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies. Application Deployment & Management • Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates. • Provide guidance to business units on application requirements and integrations for mobile workflows. • Troubleshoot and resolve application installation and performance issues. User Support & Experience • Act as a primary escalation point for complex mobile device issues, providing technical guidance and support. • Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction. • Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience. Inventory & Asset Management • Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones. • Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy. • Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs. Collaboration & Continuous Improvement • Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management. • Analyze trends and usage data to identify opportunities for cost optimization and improved user experience. • Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure. Key Qualifications & Experience: • 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting. • Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE. • Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management. • Experience with device lifecycle management: procurement, enrollment, support, and decommissioning. • Familiarity with IT asset management tools, inventory tracking, and MDM reporting features. • Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues. • Solid understanding of mobile device security, encryption, and compliance frameworks. • Strong organizational and communication skills, with the ability to engage with stakeholders at all levels. • Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus. Preferred Experience & Skills: • Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations. • Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD
• MDM Platform Management
• Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
• Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
• Security & Compliance
• Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
• Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
• Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
• Application Deployment & Management
• Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
• Provide guidance to business units on application requirements and integrations for mobile workflows.
• Troubleshoot and resolve application installation and performance issues.
• User Support & Experience
• Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
• Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
• Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
• Inventory & Asset Management
• Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
• Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
• Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
• Collaboration & Continuous Improvement
• Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
• Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
• Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.
• Key Qualifications & Experience:
• 2–4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
• Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
• Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
• Solid understanding of mobile device security, encryption, and compliance frameworks.
• Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
• Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.
• Preferred Experience & Skills:
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
• Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD
• Position Overview:
• We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.

Qualifications

• Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
• Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
• Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.