Tour Operations Coordinator

About This Role

Tour Operations Coordinator – Splendid-Tour LLC (Doha, Qatar)

Position Summary
Splendid-Tour LLC is seeking a detail-oriented and organized Tour Operations Coordinator to support the planning, coordination, and execution of travel and tour services in Doha. The role ensures smooth day-to-day operations, high-quality customer experiences, and efficient communication between clients, suppliers, and internal teams.

Key Responsibilities

Tour Planning & Coordination

• Assist in designing and organizing inbound and outbound tour itineraries.
• Coordinate transportation, accommodations, activities, and guides for tour packages.
• Ensure all bookings are confirmed, accurate, and aligned with client requirements.

Operational Management

• Monitor daily tour schedules and ensure timely execution of services.
• Coordinate with hotels, transport providers, and activity vendors.
• Handle last-minute changes, cancellations, or emergencies efficiently.

Customer Service

• Communicate with clients before, during, and after tours to ensure satisfaction.
• Provide accurate travel information, itineraries, and support.
• Address customer inquiries and resolve issues promptly.

Supplier & Partner Relations

• Maintain strong relationships with local and international partners.
• Negotiate rates and ensure service quality standards are met.
• Verify vendor performance and report inconsistencies when needed.

Administrative Tasks

• Maintain records of bookings, invoices, and tour documentation.
• Assist in preparing operational reports and performance summaries.
• Support billing and payment coordination with the finance team.

Qualifications & Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• 2–4 years of experience in tour operations, travel coordination, or hospitality.
• Strong organizational and multitasking skills.
• Excellent communication skills in English (Arabic or other languages is a plus).
• Proficiency in MS Office and booking/CRM systems.
• Ability to work under pressure and handle dynamic travel schedules.

Key Skills

• Attention to detail
• Problem-solving under time constraints
• Customer service orientation
• Time management
• Coordination and teamwork
• Knowledge of Qatar tourism industry (preferred)

Work Environment

• Based in Doha, Qatar
• Fast-paced travel and tourism operations setting
• May require occasional flexibility in working hours depending on tour schedules

Pay: Up to QAR650,000.00 per year

Work Location: In person