Tour Manager - Canada

There has never been a better time to be in the travel industry. As the longest-running tour operator in North America, now in our 108 th year, our family-owned business leads the industry in innovation and expertise. Collette has a long history of operating guided tours across Canada. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future.

We believe that your role as the on-the-ground face of our company is the most important aspect of a remarkable customer experience. Over the course of our guided tour, you’ll build rapport and develop relationships with your travelers, ensure that the group moves safely and efficiently through the experiences of the itinerary, keep the group informed and engaged in their surroundings, show the depth of culture and interact with local people, and find ways to enhance the experience and delight your group.

Tour Management is a rewarding and flexible role for someone who enjoys working both independently and as part of a team with Collette staff, partners, and vendors; connects quickly with a wide variety of people, can think on his/her feet; and has a true passion for sharing experiential learning opportunities with others. You’ll join a team of charismatic and dedicated travel professionals, and benefit from all the resources and support you need to make each travel program you lead into a success story.

Confirmed scheduling up to 18 months in advance

6–10 annual departures for top-performing Tour Managers

24/7 emergency and operational support from Collette Headquarters

Long-standing, trusted in‑country operational partnerships

A competitive per diem, plus eligibility for our Tour Manager Incentive Plan

Executing a travel itinerary and making the destination and sights come alive for your group

Managing logistics and safety while providing a local, cultural, and historical narrative

Delivering an excellent travel experience for our travelers that meets or exceeds our quality goals

Assume primary responsibility for travelers’ day-to-day well-being and enjoyment of the tour

Execute the pre-established travel itinerary and adhere to Collette’s brand standards

Flexibility to run each tour based on the needs of individual travelers within the agreed group itinerary

Owning feedback from travelers about their experience and being willing to improve any area through agreed coaching process

Provide commentary and guidance to enhance the traveler’s experience

Offer advice on food, shopping, and local activities during free time

Maintain daily expense accounts, retain receipts, and submit debrief reports and feedback within expected timeframes