Title Service Representative
Full Job Posting
Qualifications
- 1-2 years State/National title processing experience
- Previous knowledge in title and salvage title requirements
- Maintaining customer databases
- Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint
- Typical Field Office Environment
Responsibilities
- Review and process documentation for insurance and remarketing customers
- Process incoming salvage titles from multiple states and set for sale
- Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.
- Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
- Provides a variety of customer support services through the mail, email, telephone and direct personal contact.
- Reviews and enters in title work for all customers.
- Completes application to transfer title ownership.
- Enters information from titles received from the state into the IAA operating system.
- Stays current with title/salvage laws in multiple states
- Responds to customer questions, complaints and requests.
- Resolves problems encountered in the effort to transfer title ownership.
- Performs word processing assignments, filing and related clerical duties.
- Follows well-established procedures and under close direction of supervisor.
- Assists with other office functions as needed.
- Immediately reports all violations of company policy to a supervisor or manager.
- Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.
- Develop employees as part of a progression plan
- Maintain a culture of responsibility, accountability, integrity, and execution across span of control
- Other duties as assigned per management
About IAA
Omnichannel marketplace for commercial assets and vehicles.
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