Tier 2 - Mid Level Desk Side IT Specialist

ActioNet is seeking a Tier 2 – Mid Desk Side Support - IT Specialist to provide Mid to Senior technical and administrative support for IT operations in Washington, DC.

The ideal candidate will have a Bachelor’s degree, 3+ years of experience supporting government, business, technical, and IT personnel, and a proven record of reliability and professionalism.

This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Perform software installations, updates, and hardware troubleshooting in a fast pace/high demand environment
• Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
• Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
• Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
• Collaborate with Tier 3 and other Infrastructure teams for escalation and advanced troubleshooting.
• Document and track service tickets, resolutions, and activities in ServiceNow
• Maintain and organize project files, reports, and technical documentation both electronically and manually.
• Monitor IT asset inventory and assist with procurement tracking.
• Ensure compliance with IT security policies, standards, and procedures.
• Handle sensitive or classified materials with discretion and accuracy.
• The ability to lift 50+ lbs

• Associate's degree in Information Technology, Computer Science, or a related discipline and/or 3+ years of progressively responsible experience in IT support and administrative roles. 1+ years of experience supporting government agencies.
• Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory). Familiarity with Apple MAC products, thin clients and Dell and HP products
• Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
• Advanced and Managed IT Services

• DevSecOps
• Cybersecurity
• Health IT

• Commitment to Employees : We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers : We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community : We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance

• Education and Professional Training