indeed
Tier 1 Service Desk Engineer
848 Group
Stafford, GBR
Full-time
Onsite
£25,420 to £28,000 per year
Discovered 1 months ago
First-line technical supportCustomer serviceTroubleshootingIncident responseWindowsmacOS
Role Overview
Tier 1 Service Desk Engineer serving as the first point of contact for managed service customers.
The role focuses on rapid response, first-line technical support, effective communication, and a positive end-user experience.
Key Skills for This Role
First-line technical supportCustomer serviceTroubleshootingIncident responseWindowsmacOS
Full Job Posting
Role overview
Tier 1 Service Desk Engineer serving as the first point of contact for managed service customers.
The role focuses on rapid response, first-line technical support, effective communication, and a positive end-user experience.
Key responsibilities
- Deliver high-quality first-line support and work toward high first-time fix rates.
- Respond to customer enquiries quickly and professionally while taking ownership of interactions.
- Support users through telephone, Microsoft Teams, Halo web chat, email, and pre-booked appointments.
- Provide support across Windows, macOS, Linux, and network infrastructure platforms.
- Contribute to a responsive and professional customer experience for managed service users.
Role requirements
- Customer-focused and service-driven approach.
- Strong communication skills, attention to detail, and effective problem-solving ability.
- Ability to work effectively in a fast-paced managed service environment.
- Ability to learn and support diverse IT platforms.
- NPPV3 and/or SC clearance may be required depending on customer assignment.
Compensation
- Pay is £25,420 to £28,000 per year.
Work location
- The work location is in person.
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