Ticketing Officer

Job Summary

Key Responsibilities

• Handle flight reservations, bookings, cancellations, and reissuance of tickets
• Issue domestic and international air tickets using GDS systems (Amadeus, Galileo, Sabre, etc.)
• Provide customers with accurate fare details, travel information, and itinerary options
• Assist clients with visa-related travel requirements and documentation (if applicable)
• Manage refunds, rebooking, and ticket amendments as per airline policies
• Coordinate with airlines for special requests (meals, wheelchair, seat selection, etc.)
• Ensure all bookings are processed accurately and within deadlines
• Maintain records of transactions and prepare daily sales reports
• Handle customer inquiries and resolve complaints professionally

Requirements

• Proven experience in air ticketing or travel agency operations
• Knowledge of GDS systems (Amadeus/Galileo/Sabre) is required
• Good understanding of airline rules, fare structures, and ticketing procedures
• Strong communication and customer service skills
• Ability to work under pressure and meet deadlines
• Basic computer skills (MS Office, email, etc.)

Preferred Qualifications

• Diploma or degree in Travel & Tourism or related field
• IATA certification is an advantage
• Experience in UAE travel industry is preferred

Skills

• Attention to detail
• Problem-solving ability
• Time management
• Customer handling skills