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Ticketing Assistant, Athletics (Part-Time)

Student Career Site
Indianapolis, USA
Part-time
Mid
Onsite
Discovered 4 weeks ago
Communication

Full Job Posting

Responsibilities

  • Ticket Sales & Revenue Support:
  • Process walk-up, phone, and online ticket purchases for varsity athletic contests and external venue events to support departmental revenue goals.
  • Box Office Operations & Software Use:
  • Utilize ticketing software and POS systems to accurately issue single-game, season, group, and student tickets during regular office hours and on game days.
  • Customer & Fan Service:
  • Serve as a primary point of contact for patrons, delivering high-quality customer service, answering venue and event inquiries, and resolving ticketing issues efficiently.
  • Will Call & Game-Day Gate Management:
  • Oversee game-day Will Call distribution, player/guest pass lists, and ticket resolution desks at athletic facilities, including Hinkle Fieldhouse.
  • Cash Handling & Financial Reconciliation:
  • Accurately handle cash and credit card transactions, balance cash drawers at the conclusion of shifts, and assist with daily sales batch audits.
  • Account Maintenance & Administrative Support:
  • Update customer account records in the ticketing database, prepare ticket packages for mailing, and provide general administrative support to ticket office leadership.
  • Operational Availability:
  • Maintain reliable shift coverage for routine weekday office operations as well as evening, weekend, and holiday home games or special events.

Required Qualifications

  • Education: High school diploma or equivalent.
  • Customer Service Aptitude: Strong interpersonal and verbal communication skills with a professional, customer-centric approach to problem-solving.
  • Cash Handling & Technical Aptitude: Demonstrated math and basic accounting skills, comfortable operating Point-of-Sale (POS) systems, cash registers, and learning specialized ticketing software.
  • Attention to Detail: High accuracy in data entry, account lookup, cash reconciliation, and ticket distribution under fast-paced event conditions.
  • Reliability: Proven dependability, punctuality, and work ethic to support time-sensitive ticket office shifts and athletic events.
  • Availability: Flexibility to work a variable part-time schedule (10 to 29 hours per week), including regular weekday hours, evenings, weekends, and holidays as dictated by the athletic schedule. PD - Ticketing Assistant (PT)
  • Bachelor’s degree (or active pursuit of a degree) in Sport Management, Business Administration, Communications, Marketing, or a related field.
  • Prior experience in a university or professional athletic box office, event ticketing, venue sales, or high-volume customer service/cashiering environment.
  • Hands-on experience using ticketing and venue management software systems (e.g., Paciolan, Ticketmaster, AXS, or similar CRM/POS tools).
  • Familiarity with Butler University, Hinkle Fieldhouse, and university athletic operations.

Preferred Qualifications

  • Bachelor’s degree (or active pursuit of a degree) in Sport Management, Business Administration, Communications, Marketing, or a related field.
  • Prior experience in a university or professional athletic box office, event ticketing, venue sales, or high-volume customer service/cashiering environment.
  • Hands-on experience using ticketing and venue management software systems (e.g., Paciolan, Ticketmaster, AXS, or similar CRM/POS tools).
  • Familiarity with Butler University, Hinkle Fieldhouse, and university athletic operations.

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