Test Lead - Retail POS/Kiosk/Billing System
Skills
About This Role
Overview
- This is not just a manual testing role.
- We need someone who can:
- Build
- automation-first QA frameworks
- Lead a team of testers
- Ensure
- high reliability in real-world restaurant environments
- Think like a
- product owner + QA architect
1. QA Strategy & Leadership
- Define and implement
- QA strategy across POS, KIOSK, and integrations
- Lead and mentor QA team (manual + automation testers)
- Set up
- release quality gates and testing standards
- Work closely with Product, Engineering, and DevOps teams
2. Automation-First Testing
- Design and implement
- test automation frameworks
- for:
- POS systems (billing, order lifecycle, payments)
- KIOSK flows (UI, checkout, payment integrations)
- APIs and backend services
- Drive
- CI/CD integration for automated test suites
- Reduce manual dependency with
- smart automation coverage
3. Functional & Integration Testing
- Validate complete flows:
- Order creation Kitchen Payment Settlement
- Test integrations with:
- Payment gateways (Razorpay, Pinelabs, Stripe, PAX etc.)
- Third-party POS / aggregators
- Inventory / ERP systems
- Ensure
- real-world edge cases
- are handled (offline mode, network drops, retries)
- 4.
- AI & Voice System Testing (Good to Have)
- Test AI voice agents
- Validate:
- Conversation flows
- Intent recognition accuracy
- Order creation via voice
- Work with product team to improve
- AI performance metrics
5. Performance & Reliability
- Conduct
- load testing for high-volume scenarios
- Ensure system stability during:
- Peak restaurant hours
- Multi-device concurrent usage
- Identify bottlenecks and work with engineering on fixes
6. Process & Documentation
- Create and maintain:
- Test cases, test plans, regression suites
- Bug tracking and reporting workflows
- Ensure
- clear QA documentation for releases
Core QA Skills
- Strong experience in
POS / Retail / F&B systems
- Deep understanding of:
- Billing workflows
- Payment integrations
- Order lifecycle management
Automation & Tools
- Experience with automation tools like:
• Selenium / Cypress / Playwright
- Postman / REST Assured (API testing)
- CI/CD tools (GitHub Actions, Jenkins, etc.)
Technical Understanding
- Good understanding of:
• Databases (SQL / NoSQL)
- Cloud environments (AWS preferred)
Leadership
- Experience managing QA teams
- Ability to define QA processes from scratch
- Strong communication and stakeholder management
- Good to Have
- Experience with
- KIOSK systems or hardware-integrated products
- Experience with
- AI / Voice systems testing
- Exposure to
- restaurant tech ecosystem (Petpooja, RISTA, Toast, Clover, etc.)
- Knowledge of
What Success Looks Like (KPIs)
- Reduction in production bugs
- High automation coverage (>70%)
- Faster release cycles with stable builds
- Improved system reliability during peak hours
- Better AI agent conversion / accuracy (if applicable)
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