Tenant Coordinator & SOH

Role overview

Responsibilities

• Maintain tenant, lease, contract, and vendor databases; generate daily, weekly, and monthly management reports and KPI dashboards.
• Analyze tenant sales, revenue, collections, CAM charges, utilities, expenses, footfall, and visitor trends.
• Coordinate payment and billing records with Finance and support budgeting, forecasting, and expense analysis.
• Maintain mall management and ERP systems, troubleshoot issues, improve data quality, automate reports, and coordinate upgrades and training.
• Prepare management presentations, provide data analysis to departments, and track marketing campaign performance.
• Coordinate incident and visitor data with Security and attendance, scheduling, and workforce analytics with HR.
• Maintain archives and process documentation, support privacy compliance, and prepare audit-ready reports.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Commerce, or a related field.
• 2–4 years of MIS experience, preferably in retail, real estate, hospitality, or mall management.
• Proven experience managing complex databases and preparing management reports.
• Advanced Excel skills, including pivot tables, lookup functions, macros, advanced formulas, and data validation.
• Experience with SQL, Access, or similar database tools; MS Office and ERP proficiency.
• Basic understanding of footfall analytics systems and POS integration.

Tools and preferred experience

• Power BI, Tableau, or similar visualization tools are preferred.
• Mall or property management system experience, such as Yardi or MRI, is preferred.
• Additional Data Analytics, MIS, or ERP certification is a plus.

Competencies

• Strong analytical, problem-solving, numerical, and statistical abilities; able to identify insights in large datasets.
• Attention to detail, accuracy, organization, time management, and ability to handle deadlines and multiple priorities.
• Clear written and verbal communication, ability to present data simply, teamwork, initiative, and confidentiality.

Working conditions

• Office-based within mall premises.
• Standard working hours, with possible flexibility, weekend, or extended hours during audits or peak periods.
• Minimal travel required.

Benefits

• The posting mentions a competitive salary package, performance-based incentives, health insurance, and professional development.