breezy
Temporary On-Call Visitor Experience Associate
Skirball Cultural Center
Los Angeles, USA
Temporary
Entry
Onsite
USD 19-19 hourly / hour
Discovered 1 months ago
Ticketing system
Key Skills for This Role
Ticketing system
Full Job Posting
Responsibilities
- Greet, welcome, and engage with visitors in a warm, professional, and outgoing manner that sets them up for a positive Skirball experience.
- Proactively seek information about Skirball operations and maintain up-to-date knowledge about policies, programs, exhibitions, and offerings to share with visitors and colleagues.
- Perform box office sales and generate will-call lists using the organization’s ticketing system.
- Efficiently organize and handle visitor transactions with attention to detail while providing courteous customer service with discretion and security
- Receive, track, and account for daily cash and credit receipts ensuring accuracy and completeness.
- Work closely with Security, Porters, and Volunteers at the membership desk to help the lobby run smoothly and ensure a positive visitor experience.
- Share visitor experiences and weekend activity reports with manager and other senior staff as requested.
- Appropriately respond to visitor feedback and resolve issues with direction and/or support from management.
Qualifications
- Excellent interpersonal, customer service, and verbal communication skills and a friendly, positive attitude.
- Active interest in interacting with people for the bulk of each day. Prior experience interacting with families desirable.
- Maintain a professional demeanor through respectful behavior with visitors
- Serve as a reliable and caring member of the Visitor Experience Team.
- Prior sales/box office experience desirable.
- Excellent attention to detail, effectiveness as a team player, and ability to solve problems nimbly in a changing environment.
- Ability to convey the Skirball’s mission and share information about its exhibitions, programs, and other offerings with visitors.
- Ability to interact with people of different generations and backgrounds in a respectful, kind, patient, and caring way.
- Basic math skills to account for receipts, prepare routine reports, and resolve errors.
- Basic computer skills and competent written communication skills.
- Fluency in (spoken) Spanish preferred.
About Skirball Cultural Center
Museums & Cultural Institutions400 employeesFounded 1996
Nonprofit Jewish cultural center and museum serving diverse Los Angeles communities through exhibitions, education, and public programs.
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