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Temporary Customer Service Representative - 16 York

Reimagined Parking
Toronto, CAN
Full Time, Temporary, Seasonal
Entry · 1+ years experience
Onsite
CAD 18.97-18.97 hourly / hour
Discovered 1 months ago
Microsoft OfficeCRM

Full Job Posting

Key Responsibilities

  • Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
  • Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
  • Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
  • Support customer retention by delivering consistent, high-quality service experiences
  • Assist customers with account setup, maintenance, and web-based platform navigation
  • Process customer transactions, including new account sign-ups, updates, and cancellations
  • Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
  • Ensure all customer interactions and transactions are properly documented in CRM systems
  • Provide branch, lot, and account maintenance support
  • Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
  • Complete after-call work and required documentation promptly
  • Monitor and respond within established service level agreements (SLAs)
  • Maintain data integrity through accurate data entry and system updates
  • Communicate and enforce company policies, procedures, and parking regulations
  • Stay current with changes to workflows, policies, and product offerings
  • Utilize available resources such as internal knowledge bases, policies, and training materials
  • Assist team members with troubleshooting and issue resolution
  • Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
  • Support supply order preparation and submission for parking locations
  • Maintain deliverable calendars to ensure deadlines are met across departments

Skills, Knowledge and Expertise

  • Strong communication skills (verbal and written) with excellent phone etiquette
  • Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
  • High attention to detail with strong data entry accuracy
  • Critical thinking and problem-solving skills with sound judgment
  • Ability to handle customer concerns professionally and effectively resolve conflicts
  • Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
  • Self-motivated, adaptable, and team-oriented with a strong work ethic
  • High School Diploma or GED equivalent
  • Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
  • Must be at least 18 years of age
  • Must successfully pass a background check, in accordance with company policy and applicable laws
  • Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law
  • Ability to remain seated for extended periods while working at a computer workstation
  • Frequent use of a computer, keyboard, and telephone for data entry and customer communication
  • Ability to read, analyze, and interpret information on a computer screen
  • Occasional lifting of office supplies or materials up to 10–15 pounds
  • Frequent talking and listening to interact with customers via phone and virtual channels
  • Ability to maintain focus and productivity in a fast-paced, high-volume work environment
  • Fast-paced, high-volume contact center environment
  • Performance-driven with call monitoring and quality assurance standards

Benefits

  • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
  • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.
  • If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

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