Teller
Role Overview
Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence.
Perform teller opening and closing procedures to ensure teller stations and bank access areas are readied each day
Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
Maintain responsibility for cash drawer and follow proper balancing procedures
Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers
Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, and CD renewals
Full Job Posting
TELLER OVERVIEW
Provide prompt, courteous, efficient, and accurate service while handling customer banking matters in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence.
Perform teller opening and closing procedures to ensure teller stations and bank access areas are readied each day
Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
Maintain responsibility for cash drawer and follow proper balancing procedures
Handle a wide variety of customer banking matters accurately and efficiently; includes cashing checks; making checking and savings account deposits and withdrawals; processing credit card, loan and ACH payments; calculating loan payoffs; redeeming savings bonds; processing coin and currency orders; ordering new and issuing temporary checks; selling and issuing gift cards and travel cards; and wire transfers
Assist customers with debit card maintenance and account maintenance; includes name changes, address changes, deposit product changes, and CD renewals
TELLER QUALIFICATIONS
- High School diploma or general education degree (GED) required
- One year of banking experience preferred
- Knowledge of customer service principles and practices
- Knowledge of administrative and clerical procedures
TELLER SKILLS/ABILITIES
- Must be a team player with excellent interpersonal skills, strong written and oral communication skills, active listening skills, and proven customer service skills
- Must be detail oriented, able to work under minimal supervision, stay poised under pressure, manage multiple tasks at one time, and interact with co-workers and customers in a professional manner
- Must have proficient spoken and written English language skills
- Must have cash handling, general math, and computer skills
- First Western Bank & Trust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status.
About First Western Bank & Trust
Privately held community bank serving individuals, families, and businesses with personal, business, and agricultural banking.
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