Telesales Executive

Roles & Responsibilities

• Conduct outbound calls to prospective and existing customers to promote products and services.
• Understand customer needs and recommend suitable solutions or offerings.
• Maintain consistent follow-ups to close sales and meet daily/weekly/monthly targets.
• Record customer interactions, sales updates, and follow-up details in the CRM system accurately.
• Handle customer objections professionally and provide clear, persuasive responses.
• Maintain updated knowledge of product features, pricing, promotions, and company policies.
• Collaborate with team members and supervisors to enhance sales performance.
• Ensure excellent customer service and maintain brand reputation with every interaction.
• Adhere to call quality standards, scripts, and compliance guidelines.
• Meet or exceed assigned KPIs, including call volume, conversions, and revenue targets.