Telesales Executive
Role Overview
Manage patient communications over the phone in a healthcare environment.
The description calls the role Patient Relationship Executive, while the source title is Telesales Executive.
Key Skills for This Role
Full Job Posting
Role overview
Manage patient communications over the phone in a healthcare environment.
The description calls the role Patient Relationship Executive, while the source title is Telesales Executive.
Responsibilities
- Make outbound calls for appointment confirmations, follow-ups, and service feedback.
- Handle inbound patient inquiries and provide information about services, doctors, and procedures.
- Maintain accurate interaction and follow-up records; coordinate scheduling with internal teams.
- Remind patients about appointments, payments, or reports; address concerns and escalate as needed.
- Support administration related to calls, bookings, and documentation.
Candidate requirements
- At least one year of telesales, telecalling, or customer-support experience is required.
- Strong English verbal communication, good listening, and a polite, patient-focused attitude are required.
- Ability to manage high call volumes and multitask; proficiency in MS Office and basic computer use.
- Healthcare or clinic operations familiarity is a plus.
- A bachelor’s degree or equivalent is preferred.
Schedule and availability
- Rotational or day shift, according to business needs.
- Immediate availability is preferred.
Compensation
- Pay is up to AED 4,500 per month.
Workplace
- In-person work in Dubai.
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