Telephony Performance Consultant

Our Promise To You

• Joining AdventHealth is about being part of something bigger.
• It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
• AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.
• Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.
• All while understanding that
• together
• we are even better.
• All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support
• Pet Benefits

Schedule

Job Description

• Develops and implements customized improvement plans for individual practices.
• Evaluates performance data to prioritize interventions.
• Partners with medical group leaders to optimize EHR use and ensure practice success.
• Supports process improvement and transformation for practices.
• Implements evidence-based care models.
• Assists with EHR optimization.
• Assesses workflows, identifies gaps, defines necessary changes, and develops future workflows.
• Conducts improvement audits and reports findings to the manager and team.
• Monitors data and outcome measures to evaluate user adoption of systems and processes.
• Leverages data and analytics to identify areas needing improvement.
• Collaborates closely with reporting teams to ensure accurate and timely data collection.
• Analyzes performance data by region, medical group, specialty, practice, and provider to promote optimal outcomes.
• Traveling role 50% of the time
• Ideal candidates located in Florida OR North Carolina

Knowledge, Skills, and Abilities

• Microsoft Office suite experience with advanced PowerPoint, Excel, and Visio skills [Required]
• Familiarity with physician practice transformation in the multi-specialty setting, supported by project management and quality improvement principles [Required]
• Knowledge in Healthcare Operations, Information Technology, Revenue Cycle, Practice Operations, Clinical Operations, Nursing Work Flow, Physician Work Flow, Medical Information [Required]
• Proficiency in identifying, defining, analyzing, and displaying metrics and goals [Required]
• Process improvement methodologies experience [Required]
• Process mapping and process mapping tools experience [Required]
• Project management experience [Required]
• Participation in practice management/EHR implementation and/or ongoing support and optimization programs [Required]
• Effective communication skills with all stakeholders, e.g., executive leadership, physicians, managers, and staff [Required]
• Advanced problem solving, communication, and critical thinking skills [Required]
• Experience with leading small groups or projects [Required]
• Knowledge of/experience with athenaCollector and athenaClinicals [Preferred]
• Experience to run and decipher analytic reports [Preferred]
• Experience leading performance improvement/optimization efforts [Preferred]
• Knowledge of quality reporting and physician practice regulatory programs (e.g., PQRS, MACRA) [Preferred]
• Familiarity with formal change management models (e.g., GE CAP, Destra ACT) [Preferred]

Education

• Associate [Required]
• Bachelor's [Required]

Field Of Study

• in business, engineering, IT or healthcare related field
• and 4 years’ experience required OR 10+ years of experience.

Work Experience

• 5+ experience in*it/emr or training experience*performance improvement/process optimization experience [Required]
• Member of professional organization(s) related to job responsibilities (i.e. IHI, ASQ, SHS) [Preferred]
• Physician Practice Operations Experience [Preferred]

Additional Information

Licenses And Certifications

• Six Sigma Black Belt Certification (CSSBB) [Preferred]
• Six Sigma Green Belt Certification (CSSGB) [Preferred]
• Lean Bronze Certification [Preferred]
• Certified Professional in Healthcare Quality (CPHQ) [Preferred]

Physical Requirements

Pay Range