Telephone Operator
Key Skills for This Role
Full Job Posting
Position Responsibilities
Answers all incoming calls, inlcuding page phone and switchboard in a timely manner placing them on hold as necessary.
Handles each call in a professional manner and treats callers with respect and courtesy.
Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials.
Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
Pages all personnel based upon approved schedule as needed.
Understands and interprets all hospital codes and identifies communication action for each code.
Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
Follows medical center's policy regarding releasing any patient information.
Qualifications
- Education
- HS diploma/GED or equivalent experience
- Contact Center or office experience preferred.
- Excellent communication skills.
- Bilingual in Spanish
Experience
Contact Center or office experience preferred.
Excellent communication skills.
Bilingual in Spanish
Benefits:
- We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
- Degree Requirements:
- Certification:
About Mount Sinai Medical Center
Independent, not-for-profit teaching hospital system in South Florida.
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