Telephone Operator

Company Description

**Job Description** **Key Responsibilities:**

• Answer all incoming calls promptly, courteously, and professionally.
• Handle internal and external calls and direct them to the appropriate departments or extensions.
• Take and relay messages accurately and ensure timely delivery.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Handle wake-up call requests and ensure they are delivered on time.
• Log and report any phone system faults or issues to the IT or maintenance team.
• Maintain updated directory of hotel staff and departments.
• Assist in emergency situations by following the hotel’s communication procedures.
• Uphold confidentiality of all guest and staff information.
• Support Front Office operations when required.
• **Qualifications*** Previous experience as a Telephone Operator.
• Excellent communication and telephone etiquette skills.
• Fluent in English; additional languages are an advantage.
• Strong organizational and multitasking abilities.
• Basic computer skills and familiarity with telephone systems.
• Pleasant, professional voice and demeanor.
• **Additional Information** **Why Join Radisson Hotel Group?**
• **Live the Magic of Hospitality -** Be part of a team that creates **exceptional experiences and memorable moments** every day.
• Let your **Yes I Can!** spirit shine as you bring hospitality to life.
• **Build a Great Career -** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.
• **Experience the Team Spirit -** Join a workplace that’s **inclusive, fun, and meaningful**.
• We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.
• **Lead with Your Ambition -** Your ideas, passion and drive matter!
• We empower you to **make a difference**—in hospitality, your community and beyond.
• **Enjoy Global & Local Perks -** No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
• Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• **Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.
• Apply now and let’s make every moment matter.
• We welcome applicants from all **backgrounds, abilities, and experiences**.
• If you need any adjustments during the application process, please let us know.