Telephone Operator
Role Overview
The Telephone Operator manages incoming and outgoing calls and connects guests with hotel departments.
The role is described as supporting guest experience and following Hilton standards and procedures.
Key Skills for This Role
Full Job Posting
Role overview
The Telephone Operator manages incoming and outgoing calls and connects guests with hotel departments.
The role is described as supporting guest experience and following Hilton standards and procedures.
Responsibilities
- Handle guest requests, inquiries, wake-up calls, and messages accurately and efficiently.
- Greet guests and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell-service assistance.
- Process check-outs by verifying charges, handling payments, issuing receipts, and using the point-of-sale system.
- Share knowledge of hotel offerings, room types, rates, promotions, and local information.
- Recommend hotel amenities, promote services, resolve concerns, and respond promptly to guest needs.
Qualifications
- The description emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline as Hilton team values.
About Hilton
Hilton describes itself as a global hospitality company with a portfolio of hotel brands and a focus on guest and team-member experience.
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