Telephone Operator
Role Overview
Manage incoming and outgoing calls and serve as a communication link between guests and hotel departments.
Handle requests, inquiries, wake-up calls, and messages accurately and efficiently while maintaining confidentiality and Hilton standards.
The description also includes guest arrival and departure duties, including check-in and check-out processing.
Key Skills for This Role
Full Job Posting
Role overview
Manage incoming and outgoing calls and serve as a communication link between guests and hotel departments.
Handle requests, inquiries, wake-up calls, and messages accurately and efficiently while maintaining confidentiality and Hilton standards.
The description also includes guest arrival and departure duties, including check-in and check-out processing.
Guest service and hotel operations
- Greet guests and complete check-in by verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
- Provide information about hotel offerings, room types, rates, promotions, and the local area.
- Promote hotel services through upselling to maximize room and service revenue.
- Respond to requests and resolve concerns with care and urgency.
Team member qualities
- The description emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
- No formal education, experience, or certification requirements are specified.
About Hilton
Hilton describes its workplace culture as focused on guest experiences and team member development.
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