Telephone Operator
Role Overview
The Telephone Operator supports hotel guests by handling incoming calls and delivering helpful, professional service.
Key Skills for This Role
Full Job Posting
Role overview
The Telephone Operator supports hotel guests by handling incoming calls and delivering helpful, professional service.
Responsibilities
- Respond promptly and professionally to guest inquiries and requests.
- Maintain current knowledge of hotel services, amenities, and operations.
- Relay accurate, detailed information to appropriate teams during emergencies.
- Use PBX systems, computer applications, and other technology to support daily operations.
Qualities emphasized
- The employer emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes its culture as focused on memorable guest experiences and an award-winning workplace.
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