Telemarketing Coordinator
Skills
About This Role
Job Summary
Infinity Dialer LLC is seeking a highly organized and results-driven Telemarketing Coordinator to oversee and optimize our outbound calling campaigns.
The ideal candidate will manage telemarketing teams, monitor performance metrics, and ensure high-quality customer interactions that align with company goals.
Key Responsibilities
- Coordinate daily telemarketing operations and campaign schedules
- Supervise and support telemarketing agents to achieve sales and call targets
- Monitor calls for quality assurance and provide coaching and feedback
- Analyze campaign performance and prepare regular reports
- Develop scripts and strategies to improve conversion rates
- Ensure compliance with company policies and local regulations
- Collaborate with sales and marketing teams to align outreach efforts
- Handle escalated customer concerns and ensure resolution
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field
- Proven experience in telemarketing, call center operations, or a similar role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in CRM systems and dialing software
- Analytical mindset with the ability to interpret data and trends
- Fluent in English; Arabic is an advantage
Key Skills
- Leadership and coaching
- Time management and organization
- Problem-solving
- Sales and negotiation
- Performance tracking and reporting
What We Offer
- Competitive salary and performance-based incentives
- Professional growth and development opportunities
- Dynamic and collaborative work environment
- Health and wellness benefits
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications.
Job Type: Full-time
Pay: Up to QAR640,000.00 per year
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