Telecoms QA Director
Skills
About This Role
Overview
We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms.
This role is critical in ensuring high-quality delivery of customer-facing telecom solutions, including billing, CRM, order management, and digital channels.
The ideal candidate combines deep QA leadership with strong telecom domain expertise, and brings customer-facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.
Responsibilities
- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
- Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead, mentor, and scale a high-performing QA organization (manual, automation, performance, and test data teams)
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
- Ensure end-to-end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
- Lead QA support for customer onboarding, migrations, and go-live activities
- Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs
Skills and experience
- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.)
- Proven track record in customer-facing roles, including handling escalations and UAT cycles
- Experience supporting sales/pre-sales activities (RFPs, demos, client discussions)
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud-native architectures and microservices
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID)
- Exposure to AI-driven testing or advanced test analytics
Education
- University Degree in Engineering , IT or a related field
- #LI-KS1
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Telecoms QA Director
Netcracker Technology · Dubai
We’re building the future of how the world communicates. Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications se
Skills
2 days ago
Apply Now↗Apply Now ↗Telecoms QA Director
Netcracker Technology · Riyadh
We’re building the future of how the world communicates. Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications se
Skills
3 days ago
Apply Now↗Apply Now ↗Telecoms QA Director
Netcracker Technology · Dubai
We're building the future of how the world communicates. Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications se
Skills
3 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required