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Telecom Team Member-BPS

Hexaware Technologies
IND
Mid
Onsite
Discovered 4 days ago

Full Job Posting

  • Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
  • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
  • Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
  • To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

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