Telecom NOC Engineer

Noc Engineer (Service Assurance)

Service Assurance Manager

1. Network Monitoring & Event Handling

• Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions impacting satellite service
• Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging
• Escalate anomalies based on severity, impact, and operational thresholds

2. Incident Diagnosis & Troubleshooting

• Validate routing tables, signaling transactions, and core-network behavior during fault or degradation events
• Diagnose issues across gateway, core, OSS, and cross-domain integrations affecting service connectivity
• Perform detailed event analysis, correlate logs, and support root-cause investigations with engineering teams

3. Partner NOC Coordination

• Serve as the operational interface with partner NOCs for incident handling, alarm correlation, and workflow alignment
• Coordinate multi-party triage calls, share logs and findings, and ensure timely tracking and closure of partner-linked issues
• Maintain consistent communication loops and follow defined escalation paths

4. Service Flow Validation & Operational Compliance

• Ensure signaling and routing flows remain compliant across commercial and beta service classes
• Perform periodic checks on SIM provisioning paths, authentication flows, and connectivity stability
• Validate OSS integration points, alarms, KPIs, and data hooks supporting service assurance visibility

5. Operational Readiness & Continuous Improvement

• Contribute to playbooks, SOPs, and troubleshooting guides for core, gateway, and OSS interactions
• Support readiness for new services, partner integrations, and routing changes through pre-launch validation tests
• Provide feedback on monitoring thresholds, dashboards, and workflow improvements

6. Reporting & Documentation

• Maintain accurate logs, incident records, and ticket updates for internal and external teams
• Provide shift handover summaries, incident reports, and RCA inputs when needed
• Track recurring issues and propose remediation actions to leadership

Education

• Bachelor’s degree in Telecommunications, Computer Science, Electronics, or a related technical field
• Networking certifications (CCNA, CCNP, JNCIA, JNCIS) are advantageous

Experience

• 2–5 years in NOC operations, telecom monitoring, satellite operations, or core network support
• Experience with signaling flows, routing tables, authentication paths, or mobile core elements
• Hands-on exposure to multi-vendor NOC operations, incident workflows, and partner escalations

R

• equired Technical Expertise
• Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core network behavior
• Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication)
• Experience analyzing logs, traces, routing tables, and event correlation across network elements
• Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms
• Basic understanding of satellite networks, gateways, or hybrid RAN/core flows (preferred)
• Hands-on experience with Linux, scripting (Python/Bash), and troubleshooting tools

Professional Skills

• Strong analytical and problem-solving skills under time pressure
• Excellent communication skills for coordination with internal teams and partner NOCs
• High attention to detail with disciplined documentation and tracking
• Ability to work in fast-paced, shift-based environments
• Team-oriented with strong ownership of incident resolution and service quality

Technology Proficiency

• NOC and OSS/NMS tools (e.g., Zabbix, Grafana, Prometheus, Datadog, SolarWinds)
• Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark)
• Ticketing/ITSM platforms (ServiceNow, Jira, Remedy)
• Basic scripting and automation (Python, Bash)
• Strong working knowledge of Excel, dashboards, and documentation tools

Physical Requirements

• Ability to work in a shift-based NOC environment, including nights and weekends
• Ability to stay attentive during extended monitoring sessions and incident bridges
• Occasional travel for training, partner coordination, or operational readiness activities

Deliverables

• Real-time monitoring logs, incident tickets, and alarm responses
• Routing validation reports, signaling analysis outputs, and incident triage documentation
• Shift handover summaries and partner coordination records
• RCA inputs and recurring issue tracking reports
• Updated SOPs, playbooks, troubleshooting guides, and operational runbooks
• Service quality dashboards and periodic operational health summaries