Tele-Sales Executive
Key ResponsibilitiesSales & Business Development Conduct outbound sales calls to prospective customers and generate new business opportunities. Follow up on inquiries, quotations, and proposals sent to clients.
Skills
About This Role
Sales & Business Development
- Conduct outbound sales calls to prospective customers and generate new business opportunities.
- Follow up on inquiries, quotations, and proposals sent to clients.
- Identify customer requirements and recommend suitable products and services.
- Promote the company's ICT, ELV, Networking, Cyber Security, Cloud, and Managed IT solutions.
- Generate qualified leads and schedule appointments for the sales team.
- Maintain a pipeline of prospective customers and regularly update sales records.
- Achieve monthly and annual sales targets as assigned by management.
- Develop and maintain strong relationships with existing and potential customers.
Customer Relationship Management
- Handle customer inquiries professionally and provide accurate information regarding products and services.
- Maintain regular communication with clients to ensure customer satisfaction.
- Resolve customer concerns and coordinate with relevant departments for timely support.
- Conduct customer follow-ups to encourage repeat business and referrals.
Quotation & Sales Support
- Assist in preparing and sending quotations to customers.
- Follow up on submitted quotations and negotiate within approved guidelines.
- Coordinate with technical and procurement teams for product and service information.
- Support the sales team in closing deals and completing sales documentation.
Database Management & Reporting
- Maintain accurate customer and lead information in CRM or sales tracking systems.
- Update call logs, sales activities, and customer interactions regularly.
- Prepare daily, weekly, and monthly sales activity reports.
- Track sales performance and provide updates to management.
Market Intelligence
- Monitor competitor activities and market trends.
- Identify new business opportunities and potential target customers.
- Gather customer feedback and share insights with management.
& Requirements
- Bachelor's Degree or Diploma in Business Administration, Marketing, Sales, or a related field.
- Minimum 1–3 years of experience in Tele Sales, Inside Sales, Customer Service, or Sales Support.
- Experience in ICT, IT Solutions, ELV, Networking, Cloud Solutions, or Cyber Security sales is preferred.
- Strong verbal and written communication skills in English.
- Proficiency in Microsoft Office applications and CRM software.
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