Technology Support Technician

Minimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc

Minimum 1-3 years of IT experience

Strong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.

A valid Michigan driver’s license and reliable transportation are necessary.

Alignment with Lansing School District's mission and values

Bachelor (4-year) degree, with a technical major (Preferred)

Four to six years IT experience including, but not limited to:

Windows 10/11 Support

Help Desk Support

Printer Support

Remote Desktop Tools

Ticketing Software

Identify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.

Set up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.

Provide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.

Perform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.

Create and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.

Work closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.

Learn and grow by incorporating feedback from colleagues, managers, and professional development sessions

Build relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment

Other duties as assigned to best support the Lansing School District mission

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Primarily sedentary work involving extended periods of sitting and computer use.

Occasional walking or standing within an office or school building to retrieve files, assist visitors, or attend meetings.

Frequent verbal and written communication using phone, email, and in-person interactions.

Daily use of office technology including computers, printers, and phones.

May occasionally lift or move materials or packages weighing up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.