TECHNOLOGY SUPPORT TECHNICIAN II

Job Details Job ID: 5632239 Application Deadline: Posted until filled Posted: Apr 8, 2026 Starting Date: Immediately Locations Wallace: Technology - Salisbury, North Carolina Job Description Technology Support Technician II Reports to: Technology Support Supervisor Purpose: The Technology Support Technician Level 2 provides hardware and software support to users, managing technology systems within the district. This includes being the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, and Board of Education Live Streaming. This position encompasses all the responsibilities of a Technology Support Technician Level 1, in addition to these specialized duties. The Technician Level 2 also assists in training other technicians on these systems. Excellent customer service and effective communication with users are essential. Qualifcations - Associate degree in computer science or an IT-related field from an appropriately accredited institution; or High school or GED diploma and two years of experience in the ?eld of technology related to the position's Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience. - A+ certification - Strong knowledge of computers and related - General knowledge of components of local area - Ability to communicate effectively with all levels of technology - Ability to use problem-solving skills to resolve issues and recognize when to refer complex problems to higher-level technical support. - Strong knowledge of hardware and software - Strong knowledge of presentation equipment such as TVs, interactive boards, and - General knowledge of A/V Knowledge, Skills, and Abilities - Pro?cient in using MDM tools like Moysle to manage and secure - Ability to diagnose and resolve complex network issues, including LAN/WAN problems and advanced VOIP functionality. - Knowledge of interactive panels like ClearTouch and Promethean, including setup, calibration, and basic - Experience in deploying new technologies and system - Knowledge of group policy, DNS, and - Proficiency in managing and troubleshooting applications and device connectivity issues. - Understanding of security awareness best - Familiarity with OS installation and - Experience with virus and malware - Ability to handle user account management, password resets, and MFA - Familiarity with GSX and other third-party companies for processing device - Ability to work independently and as part of a - Profciency in managing MS365 support and email configuration. - Familiarity with Adobe Signature Key Duties and Responsibilities - Manage and be the point person for one of the following systems: VOIP, Promethean and Classroom Displays, District Cell Phones, New Staff Device Deployment, or Board of Education Live - Provide advanced assessment, triage, documentation, and resolution of incidents and requests related to MDM. - Assist with the installation, repair, and upgrade of hardware, software, and related - Use a ticket tracking system to manage daily work orders and provide detailed documentation of repairs and actions taken. - Use an inventory system to track technology-related - Assist with the con?guration and installation of network equipment such as cabling, switches, access points, and other related peripherals under supervision. - Assist users with accessing computers, networks, and - Escalate complex problems to higher-level technical - Provide timely and effective resolution of - Perform system updates on - Reset accounts for staff and assist in setting up MFA and other security - Maintain accurate records of installations, repairs, and - Manage account control (deactivate/reactivate) and password - Participate in professional development - Work closely with ITFs to ensure technology aligns with instructional - Installation and removal of APs, switches, - Support classroom technology setup and maintenance (AppleTVs, projectors, interactive whiteboards). - Provide peripheral device support and printer setup/troubleshooting. - Support board meetings with technology - Handle projector/interactive whiteboard - Maintain pro?ciency in security awareness and best - Perform password management and active directory - Other duties as assigned Term of Employment: 12 months Salary Schedule: Classified Salary Schedule, Grade N Position Type: Full-Time Salary: $19.97 to $24.80 Per Hour Job Categories: Administration > Technology Contact Information Ashley Lemley, Director of Talent Acquisition 500 N Main St, Salisbury, NC 28144, USA Salisbury, North Carolina 28144 Phone: 704-636-7500 Email: [email protected]