Technology Support Lead - Software Asset Optimization Owner
Full Job Posting
Job Responsibilities
- Manage software licensing, contracts, and inventory, including familiarity with licensing models/terms and contract structures from major vendors (e.g., Microsoft, IBM, Oracle, Broadcom, SAP, Adobe), and the ability to research and interpret less common terms across other publishers.
- Create and deliver software compliance reporting, including trends and insights to support cost control, pre-audit readiness, and ongoing compliance.
- Maintain accurate software and contract records across traditional repositories and modern license management systems; monitor changes and assess/communicate downstream impacts.
- Perform periodic internal compliance audits to reconcile entitlements (licenses purchased/rights granted) against deployments and consumption across physical and virtual environments, SaaS platforms, and third-party cloud environments.
- Partner with software product owners to determine strategy and optimize usage ahead of maintenance renewals and contract negotiations to avoid unnecessary costs.
- Project manage the contract renewal activity across the different teams that are involved in decision making on software asset management in a forward-thinking manner to allow for proactive actions. Identify work that should be completed, assign reasonable dates, and follow-up to ensure success.
- Ensure high levels of data quality in the products and contracts assigned, while showing a data owner mindset.
- Possess a financial acumen around forecasting and budgeting.
- Identify and remediate license gaps when consumption exceeds contractual entitlements; coordinate with product owners, Vendor Management, Sourcing, and Legal as needed.
- Collaborate with the Software Discovery team to ensure discovery tools accurately and comprehensively detect software usage for assigned publishers.
- Own publisher-facing licensing items for assigned vendors and drive optimal outcomes for internal customers.
- Required qualifications, skills and capabilities
- 7+ years of experience managing software assets across on-prem, SaaS, and/or public cloud environments.
- Strong understanding of software license metrics and software contracts (e.g., entitlements, use rights, restrictions, audit clauses) and how they apply within Software Asset Management (SAM).
- Experience reading, interpreting, and operationalizing software license agreements and contract terms
- Experience with SAM tools such as USU/Aspera, Flexera, SNOW, or SamPro.
- Familiarity with software discovery tools (e.g., ADDM, SCCM, Altiris ) and/or inventory/CMDB systems.
- Experience with license harvesting and/or large-scale end-user surveys.
- Self-starter with demonstrated initiative and a proactive approach to problem-solving.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Collaborative working style with the ability to build productive relationships with internal customers and partners
Preferred Qualifications
- Received Software Asset Management certifications from a recognized training provider.
- Customer service mindset with a track record of delivering sustained high performance and customer satisfaction.
- Ability to work well under pressure and interact effectively with varying levels of management.
- Ability to manage multiple teams to facilitate the successful execution of a project’s goals with optimal solutions.
- Demonstrated ability to handle confidential information and communications appropriately.
- Strong analytical skills in Excel; detail-oriented with the ability to synthesize complex data into clear, concise insights.
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