oracle
Technology Support III - DevOps, SRE
JPMorgan Chase
Hyderabad, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered Today
Full Job Posting
Job responsibilities
- Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Assist in monitoring production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- 3+ years of experience troubleshooting, resolving, and maintaining information technology services
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience supporting production environments in financial services or similarly regulated industries
- Familiarity with automation tools and scripting for operational support
- Strong communication and collaboration skills across business and technology teams
- Ability to drive process improvements and contribute to operational best practices
Required qualifications, capabilities and skills
- 3+ years of experience troubleshooting, resolving, and maintaining information technology services
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Familiarity with automation tools and scripting for operational support
Preferred qualifications, capabilities and skills
- Experience supporting production environments in financial services or similarly regulated industries
- Familiarity with automation tools and scripting for operational support
- Strong communication and collaboration skills across business and technology teams
- Ability to drive process improvements and contribute to operational best practices
About JPMorgan Chase
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