Technology Services Specialist (IT Support Engineer)
Role Overview
Provide hands-on technical support to employees and ensure smooth operation of workplace technologies.
The description states that this is an on-site role based in the Mexico City office.
Key Skills for This Role
Full Job Posting
About the role
Provide hands-on technical support to employees and ensure smooth operation of workplace technologies.
The description states that this is an on-site role based in the Mexico City office.
What you'll be doing
- Resolve employee IT support requests and tickets within defined SLAs.
- Address emergency and unplanned incidents, including urgent hardware issues.
- Provision laptops and provide initial IT setup and troubleshooting for new joiners.
- Retrieve departing employees' hardware and manage its reuse or decommissioning.
- Manage company-owned office-based and remote hardware.
- Identify improvements to IT processes and tools, and support new technology or workflow implementations.
What you'll need
- At least 2 years of experience with IT systems, networks, and enterprise tools.
- Expertise in endpoint device management and incident management.
- Proven ability to manage vendors and outsourced services.
- Knowledge of IT administration best practices and system security.
- Strong organization, time management, analytical problem-solving, interpersonal, and communication skills.
- Fluency in English.
Tools and preferred experience
- Examples of enterprise tools include macOS, Chrome OS, Jira/Atlassian, and Google Workspace.
- Experience in technology, financial services, or e-commerce companies is a plus.
Compensation
- The description lists gross monthly compensation of PLN 8,200–12,300 for Krakow and Poland.
- Compensation for other locations is to be discussed during the interview process and depends on qualifications, skills, and experience.
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