Technology Services Manager

Job Description:

Primary Responsibilities

• Manages a team of associates providing support in one or more areas within technology services
• Directs, establishes, plans, and implements the policies, processes, and procedures for team
• Oversees the coordination between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps leadership updated
• Manages the design, deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications
• Provides strategies that focus on business initiatives and increasing overall customer satisfaction
• Participates in continuous improvement projects on occasions
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Ensures disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services
• This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
• This position is incentive eligible.

Requirements

• Bachelor's degree in Computer Science or a related field and eight (8) years of related experience
• Or High School Diploma or GED and twelve (12) years of experience

Certifications/Licensures

Preferences

Skills and Competencies

• Ability to enhance the technical expertise of team via coaching and development
• Ability to learn additional systems as needed
• Ability to manage and lead a team
• Excellent analytical skills, detail oriented, and customer service skills
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent organizational and time management skills
• Familiar with a variety of the technology concepts, practices, and procedures
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal and written communication skills
• Strong work ethic and self-motivation
• Understanding of and ability to interpret applicable rules, regulations, and industry guidance

Preferred Experience

Compensation Details

• Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
• The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Benefits Information

• Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program
• Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
• https://www.regions.com/about-regions/welcome-portal/benefits

Location:

• Equal Opportunity Employer/including Disabled/Veterans
• Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.