Technology Services Controller (Telecom & Collaboration)
Role Overview
Support project and operational activities to keep telecom services delivered over the network infrastructure secure and available 24/7 for airport operations.
Key Skills for This Role
Full Job Posting
About the role
Support project and operational activities to keep telecom services delivered over the network infrastructure secure and available 24/7 for airport operations.
Key responsibilities
- Provide 24/7 operational and technical support for Cisco Unified Communications and collaboration products.
- Plan and design unified collaboration and contact center solutions; maintain telecom design, configuration, and SOP documentation.
- Analyze telecom and collaboration incidents, implement corrective actions through change management, and support private 4G/5G network operations.
- Identify service improvements and products; secure telecom infrastructure and update security measures against unauthorized access and threats.
- Support telecom projects, meeting procedures, quality, cost, business-benefit, and schedule targets; coordinate with suppliers and internal teams.
Qualifications
- Bachelor’s degree or diploma in Electronics Engineering, Telecommunications, Computer Engineering, Computer Science, Information Technology, or equivalent technical qualification.
- At least 4 years of hands-on Cisco Unified Communications, collaboration, enterprise telephony, and related telecom technology experience.
- Experience in a large enterprise, telecom provider, aviation, airport, or other 24/7 mission-critical operating environment.
- CCNP Collaboration or equivalent Cisco Collaboration professional-level certification is required; Cisco specialist-level certifications are an advantage.
- Hands-on implementation, administration, operational support, and troubleshooting of Cisco CUCM, Unity Connection, UCCX/UCCE, Expressway-C/E, MRA, CUBE, voice gateways, SRST, ISR, SIP trunks, PRI/E1, PSTN, and IP telephony.
- Troubleshooting and root-cause analysis across SIP/RTP, codecs, DTMF, dial plans, call routing, endpoint registration, voice quality, connectivity, security, and interoperability using RTMT, CDR/CMR, SIP traces, packet captures, and gateway diagnostic tools.
- Good written and spoken English, technical documentation, communication, and stakeholder coordination skills.
About Hamad International Airport
The airport reports growing passenger volumes and an expansion that increased operational capacity and supports future business growth.
Posting information
- Closing date: 2026-11-14.
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