Technology Services Controller (MCX & Telecom))

Role overview

Key responsibilities

• Support MCX services including mission-critical calls, dispatching, recording, location, group management, and related applications.
• Design, integrate, test, and accept MCX solutions over private LTE/5G and connections to radio, telephony, dispatch, recording, and external platforms.
• Configure and troubleshoot users, talk groups, service profiles, priorities, emergency calls, floor control, multimedia sessions, devices, and application access.
• Coordinate integration and end-to-end incident resolution across mobile networks, cybersecurity, infrastructure, and vendor teams.
• Monitor service health, capacity, performance, alarms, license utilization, and quality; investigate degradation and recurring incidents.
• Maintain designs, configuration records, test plans, procedures, asset records, and support documentation.
• Plan and execute upgrades, migrations, patches, expansions, technology refreshes, endpoint replacements, and end-of-life remediation.
• Apply security controls and maintain backup, restoration, and disaster-recovery readiness.
• Coordinate with stakeholders and service partners; support maintenance, major incidents, and service restoration, including after hours when needed.
• Identify service improvements and comply with governance, safety, quality, cybersecurity, and airport operational requirements.

Qualifications and experience

• Bachelor’s degree or diploma in telecommunications, electronics engineering, computer engineering, computer science, information technology, or an equivalent technical discipline.
• At least four years of hands-on mission-critical communications experience focused on 3GPP MCX over private LTE/5G.
• Practical experience designing, deploying, integrating, and operating MCX solutions, including service configuration and troubleshooting.
• Working knowledge of MCX architecture, IMS/SIP, EPC/5GC, RAN, APN/DNN, QoS, group communication, identity and key management, and security.
• Experience in aviation, public safety, telecom, large enterprise, or another 24x7 environment, including legacy radio, dispatch, and unified communications interworking.
• Good written and spoken English, technical documentation skills, and effective coordination with stakeholders and service providers.
• TETRA/DMR/P25 experience and MCX/MCPTT or LTE/5G OEM certification are advantageous.

Work environment

• The role supports operations in a 24x7 airport environment.