Technology Service Analyst

Position Overview

• Details of the Division and Team:
• Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
• BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
• What we will offer you:
• A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace.
• That’s why we are committed to providing an environment with your development and wellbeing at its center.
• You can expect:
• Life Insurance

• Permanent Partial Disability Insurance

• Private Medical Insurance for you, your spouse and dependent children
• Flexible working arrangements
• 30 days of annual paid leave, plus public holiday & Flexible Working Arrangement
• Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
• Your key responsibilities:
• Ensure Application Operations Team provides optimum service level to business units and support functions.
• Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
• Assist in managing stakeholders (internal and external) communications, expectations, relationships.
• Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
• Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
• Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
• Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
• Your skills and experience:
• 5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
• Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
• Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
• ITIL/best practice service management.
• Ability to work in a high pace environment and virtual teams.
• Experience managing stakeholders’ communications and relationships. Bachelor’s degree from an accredited college or university (focus on Computer Science).
• Arabic language to communicate with business partners and regulators.
• How we’ll support you:
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams

Deutsche Bank & Diversity