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Technology Installer | Network Solutions

CBIZ, Inc.
Cincinnati, USA
Hybrid
Discovered 3 weeks ago

Full Job Posting

Qualifications

  • Minimum Qualifications
  • Bachelor's degree from accredited college or technical school OR equivalent field service experience
  • Able to use all related computer hardware and software
  • Able to use job related tools
  • Able to safely use step ladder
  • Able to lift and/or move up to 100+ pounds of equipment
  • Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.
  • Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.
  • Maintain residence in assigned territory

Responsibilities

  • Essential Functions and Primary Duties
  • Regular travel, including overnight stays, to client locations to install Edward Jones branch offices
  • Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment
  • Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed
  • Accurately track work time, update task status in the online system, and document ticket resolutions
  • Follow escalation procedures to ensure timely resolution of issues
  • Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs
  • Provide technical support with minimal disruption to client operations
  • Train clients on the use of new hardware and technologies
  • Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits
  • Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve
  • Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations
  • Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities
  • Monitor and manage ticket queues, assuming ownership of tickets as needed
  • Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance
  • Deliver excellent customer service at all times
  • Perform related project work as assigned
  • Preferred Qualifications
  • Willingness to travel regularly to client locations, including air travel and long-distance driving
  • Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations
  • Ability to work independently to complete maintenance, projects, and IMAC calls efficiently
  • Provide coverage for other service areas when required
  • Maintain high speed internet access
  • Maintain residence in assigned territory
  • Carry a company issued cell phone and respond when called upon
  • 3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions

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