Technology Director

Overview

• CTG overview
• CTG was established in 2006, almost 20 years ago, in Afghanistan.
• We currently operate in 35 countries and have approximately 11,500 staff members committed to good!
• But do you know who we are?
• And what do we do?
• We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.
• Here’s a list of services we offer:
• Staffing solutions and HR management services
• Monitoring and evaluation
• Fleet management and logistics
• Facilities management
• Sustainability and Communications Advisory
• Election monitoring and observation
• IT professional services
• Medical assistance
• Visit www.ctg.org to find out more.

Overview of position

Growth Opportunity

• This role is initially focused on CTG, reflecting the importance of technology in enabling CTG’s next phase of growth, operational excellence, and innovation.
• Over time, and in line with business priorities and individual impact, the successful candidate may have the opportunity to take on a broader Chelsea Group technology leadership remit, contributing to Group-wide technology strategy, integration, and value creation.
• Role objectives
• 1.
• Define and Execute CTG’s Technology Vision, in alignment with Chelsea Group Vision
• Develop and deliver a clear, actionable technology strategy and 3-year roadmap aligned with CTG’s business priorities, while ensuring alignment with the broader Chelsea Group vision.
• Partner closely with CTG senior leadership to ensure technology investments directly enable commercial growth, operational efficiency, and client delivery in complex environments.
• Position technology as a strategic value driver within CTG, moving beyond a support function to a core enabler of performance and differentiation.
• 2.
• Assess and optimise the CTG’s Technology Ecosystem
• Conduct a comprehensive assessment of CTG’s current systems, infrastructure, and digital tools.
• Review and evaluate software platforms purchased and used across other Chelsea Group companies to inform technology standardisation decisions and facilitate a smoother transition of those businesses onto the CTG technology structure.
• Identify opportunities for simplification, integration, and modernisation to improve scalability, resilience, and data integrity.
• Drive pragmatic optimisation initiatives that reflect CTG’s operational realities, including work in fragile and high-risk environments.
• 3.
• Define the Future Operating Model for Technology (from CTG to the Chelsea Group)
• Establish the most effective technology operating model for CTG (centralised, decentralised, or hybrid), with a view to future scalability at Group level.
• Define clear SLAs, governance frameworks, and accountability across all technology services.
• Lay the foundations for a future Group-wide technology model, ensuring interoperability and alignment from the outset.

4. Drive Modernization and Innovation

• Lead the modernization of core platforms (ERP, CRM, HCM, and operational systems) within CTG, prioritising efficiency, integration, and user experience.
• Introduce scalable, secure, and field-adapted solutions that enhance agility in complex and remote environments.
• Leverage emerging technologies — including automation, AI, and advanced analytics — to improve decision-making, service delivery, and cost efficiency.
• 5.
• Strengthen Cyber security and Compliance
• Work with the Chelsea Group Head of IT to establish and embed a robust cybersecurity framework across CTG, covering policies, tools, training, and incident response and awareness
• Ensure compliance with regulatory requirements and client expectations across multiple jurisdictions, including government and high-risk operating environments.
• Strengthen data privacy and protection practices across CTG, including data handling, access controls, retention, lifecycle management, and compliance with relevant privacy regulations such as GDPR where applicable.

6. Vendor Management & Cost Control

• Manage strategic technology vendors and implementation partners, relationship and ensuring performance against agreed SLAs, KPIs and delivery expectations.
• Optimise technology costs across applications, tools, license and infrastructure and third party services, balancing efficiency with business needs and scalability
• Establish governance over all technology solutions across CTG to ensure alignment with enterprise architecture, overall technology strategy, risk and cost control.
• Introduce clear governance and approval mechanisms for the evaluation, selection, and implementation of new tools, digital platforms, and AI solutions, ensuring visibility, coordination, and alignment with the central Technology function.
• 7.
• Lead, Inspire, Build and Scale (from CTG to the Chelsea Group)
• Build and lead a high-performing technology team within CTG, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as a trusted advisor to CTG’s executive leadership, combining strategic vision with hands-on delivery.
• Over time (2–3 years), expand leadership scope to the Chelsea Group, building a connected technology community across all companies and driving Group-wide alignment and synergies.
• Project reporting
• This position reports to CTG's CEO with a dotted line to Chelsea Group's CFO
• Key competencies
• Advanced degree in Engineering, Computer Science, or related field, complemented by strong business acumen (Master’s preferred)
• 10+ years of experience in senior technology and operational leadership roles within complex, multi-country environments
• Proven track record in technology transformation, including modernisation of ERP, CRM, and HCM systems and enterprise architecture optimisation
• Experience with integrated enterprise platforms is essential; familiarity with Odoo-based environments would be advantageous, though not mandatory.
• Strong ability to assess, simplify, and scale technology ecosystems, with sharp enterprise systems judgement and integration mindset
• Experience defining and implementing technology operating models, governance frameworks, and vendor/implementation oversight
• Solid expertise in contract management, compliance, and risk management, ideally in regulated or high-risk environments
• Demonstrated success leading cross-functional, global teams and delivering large-scale, high-impact projects
• Strong stakeholder management skills, with experience engaging C-suite, Board-level executives, and external partners
• Background in change management, organisational transformation, and capability building
• Analytical, pragmatic leader with a hands-on, execution-focused approach and ability to operate effectively in fast-paced, evolving contexts
• Team management
• The incumbent will oversee the CTG Tech & Innovation Team.
• Further information
• Female candidates are encouraged to apply.