Technology Business Relationship Manager (BRM)

Job purpose

Business relationship and portfolio management

• Represent the business unit’s needs and priorities within Technology; identify opportunities for digital enablement, automation, and innovation.
• Co-create and maintain a technology roadmap aligned with the business plan and Group strategy and architecture.
• Monitor service performance and stakeholder satisfaction; act as the escalation point for business concerns.
• Capture, assess, and prioritize demand; develop initiatives and business cases balancing value, risk, cost, and capacity.
• Ensure alignment with strategy, architecture, security requirements, and approved investment priorities; maintain pipeline visibility and support governance forums.

Delivery, change, and solution governance

• Provide business-side assurance on scope, schedule, budget, and quality; escalate deviations with clear options.
• Involve business owners in requirements validation, UAT, and go-live approval, and report progress to leadership.
• Coordinate impact assessments, readiness evaluations, communications, and training; monitor user readiness and adoption with business owners and HR.
• Facilitate requirements workshops and coordinate with architects, technical teams, and vendors to assess fit-for-purpose solutions that comply with architecture, cybersecurity, and data governance standards.

Financial governance and benefits

• Support budget planning and monitor project expenditure, forecasts, and approved commitments.
• Coordinate with procurement, finance, and legal on vendor selection and commercial arrangements; support vendor performance reviews.
• Define measurable outcomes and success criteria, track benefits, conduct post-implementation reviews, capture lessons, and promote sustained business ownership.

Education and experience

• Bachelor’s degree in information technology, computer science, business information systems, business administration, engineering, or a related field.
• 8–10+ years in Technology, business relationship management, or business analysis.
• Minimum 3–5 years in a business-facing role such as BRM or business partner, involving senior stakeholder and demand management.
• Experience in property and community management is a plus.

Competencies and certifications

• Requires business relationship management, strategic partnering, influencing, stakeholder engagement, portfolio and demand management, business cases, roadmapping, and analytical problem-solving.
• Requires change management, requirements gathering, solution alignment, budget monitoring, vendor management, benefits realization, and executive reporting.
• Knowledge of enterprise applications, digital transformation, data and analytics, ITSM, and technology governance is expected.
• Business Relationship Management certification such as BRMP is preferred; PMP, PRINCE2, ITIL, Agile, or organizational change management certifications are advantageous.

Workplace and information security duties