Technology Business Analyst
Role Overview
Own requirements for shipping and brokerage platforms and their integrations at Purolator.
Work across business and technology teams, leading discovery and stakeholder alignment through delivery.
This is a hybrid role based in Mississauga, Ontario, following the Head Office in-office policy.
Key Skills for This Role
Full Job Posting
Role overview
Own requirements for shipping and brokerage platforms and their integrations at Purolator.
Work across business and technology teams, leading discovery and stakeholder alignment through delivery.
This is a hybrid role based in Mississauga, Ontario, following the Head Office in-office policy.
Responsibilities
- Partner with business, product, engineering, QA, operations, and vendors to map workflows and define practical solutions.
- Own requirements through delivery, documenting user stories, acceptance criteria, functional and non-functional requirements, assumptions, decisions, and change history.
- Facilitate workshops and discussions to align stakeholders and clarify requirements.
- Analyze REST APIs, integration contracts, data flows, synchronous and asynchronous processes, error handling, and system dependencies.
- Support backlog refinement, Agile ceremonies, testing, and release preparation; resolve delivery questions with developers and stakeholders.
- Maintain requirements, traceability, assumptions, decisions, open questions, and project knowledge in Jira and Confluence.
- Apply AI tools where useful for analysis and documentation, validating results before relying on them.
- Communicate progress, risks, and trade-offs and identify improvements to team practices.
Experience and qualifications
- 5+ years of hands-on technical business analysis experience owning requirements and delivering changes to business-critical applications.
- Sound understanding of REST APIs, integrations, data flows, and synchronous versus asynchronous processing.
- Experience writing user stories, acceptance criteria, and requirements that developers and testers can use, including error scenarios.
- Practical experience with Jira, Confluence, Agile and Scrum, including backlog refinement.
- Strong communication, facilitation, and stakeholder management skills; sound judgment and ability to navigate ambiguity independently.
- Experience using AI tools in business analysis and checking their output.
- Experience in logistics, courier, freight, supply chain, brokerage, customs, or cross-border shipping is an asset; integration-heavy enterprise systems or IT service management/tiered support experience is also an asset.
- Degree in Computer Science, Engineering, Business, or a related discipline, or equivalent experience.
- English proficiency is required for frequent communications with stakeholders.
Workplace
- Hybrid role based in Mississauga, Ontario, following the Head Office in-office policy.
About Purolator
Purolator describes itself as Canada's leading integrated freight, package, and logistics provider.
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