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Technician, IT

Venture Global LNG
Cameron, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago
Communication

Full Job Posting

Responsibilities

  • Provide professional, responsive, and customer-focused technical support to employees regarding computer hardware, software, mobile devices, and related technology systems.
  • Diagnose, troubleshoot, and resolve routine hardware, software, operating system, printer, and peripheral issues.
  • Escalate and coordinate support requests with third-party IT service providers, vendors, and internal technology teams as appropriate.
  • Track, document, and update support tickets to ensure timely issue resolution and accurate record keeping.
  • Assist with setup, configuration, deployment, and maintenance of desktop computers, laptops, mobile devices, monitors, and related equipment.
  • Support employee onboarding activities, including workstation preparation, equipment deployment, account setup coordination, and basic technology orientation.
  • Support employee offboarding activities by collecting company-issued technology assets and coordinating account deactivation processes.
  • Provide one-on-one training and guidance to employees on company-supported applications, hardware, and technology tools.
  • Create and maintain basic technical documentation, user guides, and knowledge base articles.
  • Assist with inventory tracking, asset management, and technology equipment organization.
  • Maintain a high level of customer service while responding to technical support requests in a timely manner.
  • Collaborate effectively with team members and other departments to support operational needs.
  • Follow established IT procedures, standards, and security requirements.
  • Perform other duties and assignments as required.

Education & Experience

  • High school diploma or equivalent required.
  • Associate degree in Information Technology, Computer Science, or related field preferred.
  • Minimum of two (2) years of experience providing help desk, desktop support, or technical support services in a macOS environment.
  • Experience supporting both macOS and Windows operating systems required.
  • Experience working in a corporate or enterprise technology environment preferred.
  • Apple product and device certifications preferred.
  • Knowledge, Skills, and Abilities
  • Strong working knowledge of macOS and Windows operating systems.
  • Ability to troubleshoot and resolve hardware, software, and end-user technology issues.
  • Strong customer service orientation with a commitment to providing high-quality support.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts and instructions to users with varying levels of technical expertise.
  • Strong organizational skills with the ability to prioritize multiple support requests effectively.
  • Demonstrated problem-solving and critical-thinking abilities.
  • Ability to work independently while contributing to a collaborative team environment.
  • Demonstrated initiative and willingness to learn new technologies.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Proficiency with Microsoft Office applications and common business software.
  • Ability to adapt to changing priorities and business needs in a fast-paced environment.
  • Physical Requirements
  • Ability to sit, stand, walk, bend, and lift technology equipment weighing up to 25 pounds.
  • Ability to install, move, and connect computer equipment and peripherals.
  • Ability to work at a computer workstation for extended periods.
  • Working Conditions
  • Primarily office-based environment with occasional travel between company locations as needed.
  • May require occasional after-hours or weekend support to assist with technology deployments, onboarding activities, system maintenance, or business-critical support needs.
  • Venture Global LNG is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Preferred Qualifications

  • Associate degree in Information Technology, Computer Science, or related field preferred.
  • Experience working in a corporate or enterprise technology environment preferred.
  • Apple product and device certifications preferred.

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